Privacy Policy

Privacy Policy

Your privacy is important to us. It is Superior Mold Removal’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.superiormoldremoval.com/, and other sites we own and operate.

Information that can be used to identify an individual is considered personal information. This includes your personal information (such as your name, address, and date of birth), your devices, payment information, and even how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy goes into effect on January 7 2021.

Last updated: 9 January 2022

Information We Gather

We collect two types of information: “information voluntarily provided” and “information automatically collected.”

When you use or participate in any of our services or promotions, you knowingly and voluntarily provide information to us, which we refer to as “voluntary submissions.”

The phrase “automatically collected” refers to any information automatically transmitted by your devices when you utilize our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

It may be feasible to integrate this information with other data in order to identify specific persons.

Device Data

When you engage with our website or services, we may automatically gather information about your device, such as:

1. Type of Equipment
2. Operating System
3. Geo-location data

 

The information we collect may depend on the settings of your device and software. We advise that you consult the policies of your device maker or software supplier to see what information they make available to us.

Personal Information

We may gather personal information, such as your name, email address, mailing address, and telephone number, when you subscribe to our newsletter or otherwise communicate with us.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason to do so. In such situations, we collect only the least amount of personal information necessary to provide our services.

Gathering and Use of Information

When you perform any of the following actions on our site, we may collect your personal information:

Acquire a subscription

Sign up to receive updates from us via email or social media channels

Use a mobile device or a web browser to access our content.

Contact us using email, social media, or comparable technologies.

When you mention us on social networking sites

 

We may collect, retain, use, and disclose information for the following purposes, and we will not process personal information in a manner inconsistent with these purposes:

to provide you with the essential features and services of our platform

 

We may mix voluntarily provided and automatically collected personal data with general information or research data from other reliable sources. If you consent to our accessing your social media profiles, for example, we may combine information obtained from such profiles with information received directly from you to improve your experience with our site and services, such as by providing you with more personalized content.

Security of Your Personal Information

When we collect and process personal information, and for as long as we have it, we shall protect it using commercially reasonable means against loss, theft, and unauthorized access, disclosure, copying, use, and alteration.

No method of electronic transmission or storage is 100% safe, and no one can guarantee the security of all transmitted or stored data.

You are responsible for selecting a password and establishing its overall security strength, ensuring the safety of your personal information within our services. Ensure, for instance, that your personal information is not visible to the public on our site.

How Long We Keep Your Information

We only retain your personal information for as long as necessary. This timeframe may vary depending on the purpose for which we use your information in compliance with this privacy statement. For instance, if you have provided us with personal information such as your email address when contacting us regarding a specific inquiry, we may retain this information for as long as your inquiry remains open, as well as for our own records, so that we can effectively respond to similar inquiries in the future. If your personal information is no longer necessary for this reason, we will delete or anonymize it by eliminating any identifying information.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not specifically market any of our products or services to children under 13, nor do we intentionally collect personal information from children under 13.

Disclosure of Personal Information to Third Parties

We may share your information with:

• a parent, subsidiary, or affiliate of our company
• third-party service providers, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators our employees, contractors, and/or related entities our existing or potential agents or business partners
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• third parties to collect and process data
• an entity that buys, or to which we transfer all or substantially all of our assets and business

 

Among the third parties we now employ are:

• Google Analytics
• Clicky

 

Your Rights and Controlling Your Personal Information

Your choice: By supplying us with your personal information, you acknowledge that we will collect, store, use, and disclose it in line with this privacy statement. You are not required to give us with personal information; however, if you choose not to, it may affect your ability to use our website or the products or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

You may withdraw your agreement to our use of your personal information for direct marketing at any time by contacting us using the details provided below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

We will not discriminate against you for exercising any of your rights regarding your personal information. Unless your personal information is required to provide you with a specific service or offer (such as user support), we will not deny you goods or services, charge you different prices or rates for goods or services, including by granting discounts or other benefits, impose penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: In the event of a data breach, we shall comply with all applicable legislation.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the information provided in this privacy statement, or use the opt-out mechanisms provided in the communication. We may require particular information from you in order to verify your identity.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Organization

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may contain links to non-owned and operated external websites. Please be aware that we have no control over the content or policies of these sites and cannot be held liable for their separate privacy policies.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your consent or provide you the opportunity to consent to or decline any new uses of your personal information.

Additional Disclosures for Australian Privacy Act Compliance (AU)

International Transfers of Personal Information

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.

Additional Disclosures for California Compliance (US)

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.

We adhere to the guidelines mentioned in this privacy statement, ensuring that we gather and process personal information properly, fairly, transparently, and for valid, legal purposes.

Cookies and Pixels

You can always refuse our website’s cookies if your browser allows it. The majority of browsers provide you to reject all cookies or a subset of cookies through the use of browser settings. Therefore, your ability to restrict cookies is totally dependent on the capabilities of your web browser. Please refer to the Cookies section of this privacy statement for additional information.

CCPA-permitted financial incentives

In compliance with your nondiscrimination right, we may provide you with certain financial incentives permitted by the CCPA that may result in varying pricing, rates, or quality levels for the goods or services we supply.

Any financial incentive permitted by the CCPA will be proportional to the value of your personal information, and we will provide written conditions that clarify the nature of the offer. Your participation in a financial incentive program is contingent on your opt-in consent, which you may renounce at any time.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:

• Geolocation data.

 

For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

• The categories of your personal information that we have collected;
• The categories of sources from which the personal information was collected;
• The categories of your personal information that we shared or sold for business purposes;
• The categories of commercial third parties to whom personal information was provided or sold.
• The business or commercial purpose for collecting or selling the personal information; and
• The specific components of your personal information that we have acquired.

 

To exercise any of these rights, please use the contact information provided in this privacy statement.

Shine the Light

In addition to the rights stated above, if you are a California resident, you have the right to request information about how we disclose certain personal information as specified by California’s “Shine the Light” law with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Us

If you have any questions or issues about your privacy, please contact us using the following information:

• help@superiormoldremoval.com